FAQ

Frequently Asked Questions (FAQ)

Welcome to Krezona Store’s FAQ section! Here, you’ll find answers to common questions about shipping, returns, privacy, data usage, and more. If you don’t see your question answered here, feel free to contact us at info@krezonastore.com.

Shipping & Delivery

  1. When will my order ship?
    Orders typically ship within 24 hours. During promotions or sales, processing may take 3-5 business days.

  2. How long does shipping take?

    • U.S. Orders: 5-10 business days

    • International Orders: 7-15 business days
      Note: Remote areas may take up to 30 days.

  3. Will I receive a tracking number?
    Yes! Tracking numbers are provided once your order ships.

  4. What if my tracking says "delivered," but I didn’t receive my package?
    Check with neighbors or your local post office. We are not responsible for lost or stolen packages after delivery.

  5. What if I entered the wrong shipping address?
    Contact us immediately at info@krezonastore.com.

  6. What is your international shipping policy?
    International customers are responsible for customs duties, tariffs, or import fees.

  7. What happens if my order is flagged as high-risk?
    High-risk orders undergo additional verification, which may delay shipping.

  8. Do you ship to remote areas?
    Yes, but delivery may take up to 30 days.

  9. What if my package is delayed due to weather or holidays?
    Delays caused by external factors are beyond our control.

  10. Can I change my shipping address after placing an order?
    Contact us immediately. Changes are not guaranteed once the order is processed.

Returns & Refunds

  1. What is your return policy?
    We accept returns within 30 days of delivery. Items must be unused and in original packaging.

  2. How do I start a return?
    Email us at info@krezonastore.com with your order number and reason for return.

  3. Who pays for return shipping?
    Customers are responsible for return shipping costs.

  4. When will I receive my refund?
    Refunds are processed within 30 days of receiving your returned item.

  5. What if my item is damaged or defective?
    Contact us with your order number and photos of the damage. We’ll send a replacement.

  6. Can I exchange an item?
    We only replace defective or damaged items.

  7. What if I received a gift I want to return?
    If marked as a gift, you’ll receive a gift credit. Otherwise, the refund goes to the original purchaser.

  8. What if I haven’t received my refund?
    Check your bank account, then contact your credit card company. If the issue persists, email us.

  9. Are shipping costs refundable?
    No, shipping costs are non-refundable.

  10. What if I miss the 30-day return window?
    Unfortunately, we cannot accept returns after 30 days.

Cancellations & Changes

  1. Can I cancel my order?
    You may request a cancellation within 24 hours of purchase. A $5 fee applies.

  2. What if I need to change my order?
    Contact us immediately. Changes are not guaranteed once the order is processed.

  3. What if my order has already shipped?
    Once shipped, cancellations or changes cannot be made.

  4. Is there a fee for cancellations?
    Yes, a $5 cancellation fee applies.

  5. What if I cancel during a sale or promotion?
    The same cancellation policy applies.

Privacy & Data Usage

  1. What information do you collect?
    We collect Device Information (e.g., IP address, browser type) and Order Information (e.g., name, address, payment details).

  2. How do you use my personal information?
    We use it to process orders, prevent fraud, and improve your shopping experience.

  3. Do you share my information with third parties?
    Yes, with services like Google Analytics, and Proveway Uptrack for order verification.

  4. What is Proveway Uptrack?
    A service that verifies shipping details with payment gateways. It does not access personal information like your name or email.

  5. Can I opt out of targeted advertising?
    Yes, use the opt-out links for Facebook, Google, and Bing provided in our Privacy Policy.

  6. Do you honor "Do Not Track" signals?
    No, we do not alter our data collection practices based on these signals.

  7. What are my rights as a European resident?
    You can access, correct, or delete your personal information. Contact us to exercise these rights.

  8. How long do you keep my data?
    We retain Order Information unless you request its deletion.

  9. Is your site safe for minors?
    No, our site is not intended for individuals under 16.

  10. How do I unsubscribe from SMS notifications?
    Reply STOP to any message.

  11. What if I have questions about your Privacy Policy?
    Email us at info@krezonastore.com.

Currency & Payments

  1. Why is my currency converted?
    We convert prices to your local currency for convenience.

  2. How is my currency stored?
    It’s stored in a temporary session cookie in your browser.

  3. Can I change the currency?
    Yes, you can select your preferred currency on the site.

  4. What if I have issues with payment?
    Contact us at info@krezonastore.com for assistance.

Thank you for choosing Krezona Store! We’re here to make your shopping experience seamless and enjoyable.

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